The effects of balanced scorecard on performance in selected non-profits making organisations in Nigeria
The need to adopt the right performance measurement tool in non-profits organisation has gained incredible empirical attention. Kaplan and Norton's balanced scorecard was developed as a result of the shortcomings of numeric financial data used in traditional performance appraisal systems. Based on the aforementioned reference, this study sought to assess the effects of the balanced scorecard propositions of customers, financial, internal business processes and learning and growth perspectives on the performance of selected non-profit organisations in Nigeria. Purposive, convenience and snowball sampling techniques were used to collect data from two hundred twenty-five (225) participants out of a targeted sample of three hundred and eighty-four (384) obtained from 10 non-profits organisation sampled from four states in the Federal Republic of Nigeria. Data were collected using structured questionnaires and analysed using multivariate regression analysis. Data cleansing was concluded to enhance data validity. The Covariance-Based Structural Equation Modelling technique [CB-SEM] was used to test four hypothetical relationships using SPSS 23 and Amos 24 statistical packages.
- School of Management