THE EFFECTIVE USE OF SOCIAL MEDIA IN CRIME DETECTION AND PREVENTION THE PROMOTION OF PUBLIC TRUST IN THE UAE POLICE- THE CASE OF THE ABU DHABI POLICE.pdf (2.07 MB)
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thesis
posted on 15.06.2020, 18:43 by AWAD ALBALOUSHIThe social media provided police agencies with
many worth capabilities to promote their crime control activities, which
grounded in gaining the trust of the citizens. The literature review unearthed
a lack of empirical studies on examining the potential role of Facebook (FB)
users’ trust in facilitating crime information sharing with the police through
various social media platforms. This study endeavoured to replenish this
knowledge gap by identifying the causes and factors that could build Facebook
users’ trust in participating in the Abu Dhabi Police FB regarding crime
information sharing. The study developed a conceptual model based on the
e-servicescapes concept of Harris and Goode (2010) and Harris and Ezeh (2008),
which considered trust, communication efficiency, and customer’s purchase
intention as crucial factors for successful online service, while Hohl’s work
(2011) tested trust in police from a citizen perspective. The study employed
FB, due to its global popularity, to investigate i) possible integration
of FB as a tool in crime detection based on gained public trust; and ii)
social acceptance towards disclosure of crime news on the ADP’s FB. The
developed model answered these research questions i)
How did the ADP employ FB in police-community communication to gain the
desired public trust?, and ii) Did the gained public trust play a role in driving the users’ interest
in sharing information regarding the detection of non-serious crimes? The mixed-method
addressed these questions