Creating change sophisticated people: a change competencies workbook based on school support staff's perceptions of strategic change in a post '92 higher education institution
This research critically examines school support staff’s perceptions of strategic
change within a post ’92 higher education institution. The need for effective
communication as well as valuing and empowering employees during any
change process is discussed.
The research uses a mixed methods approach. Qualitative and quantitative
data are obtained from questionnaires and emerging themes identified. Further
qualitative data are gathered from diary logs, interviews and focus groups. This
research represents the opinions of school support staff at a particular moment
in time within a particular educational context.
The results suggest some limitations to the change capabilities of the post ’92
institution, but also some areas of good practice. The production of a change
framework and the change competencies workbook provides both the institution
and its employees, with an opportunity to explore further the prospect of
improving their ability to manage change. Both the framework and the
competencies require an environment of trust for them to work effectively.
The subject headings of identity, perception and communication are utilised in
the change framework and the change competencies. The subject headings
were chosen in order to assist the researcher to categorise various data
covering areas of concern raised by research participants.
This thesis suggests that the post ’92 institution has yet to establish a corporate
change policy or embed a continuous change culture within its organisation.
This thesis concludes that incorporating the following could assist the
institution’s management of change:
create a culture of change by utilising the change framework and
implement a corporate change strategy based on Kotter’s (1996) eight
steps for change;
create an environment of trust through excellence in two-way
communication by promoting Perkins (2008) supportive communication
and listening skills;
create empowered and change sophisticated people by improving their
change competencies using the workbook and regular targeted staff
- School of Management