A study on the effect of Quality of Service (QoS) on enterprise cloud storage service adoption

Evaluating and understanding the factors affecting enterprise cloud computing services in terms of Quality of Service (QoS) was the main aim of this research. In the research, the cloud services, such as Google Drive, OneDrive and Dropbox, were given exclusive scrutiny. The conceptual framework depicted the QoS perception of users in enterprise cloud storage service influences customer satisfaction through the functional and non-functional parameter of personal cloud storage service. Secondary and primary data were included for meeting the research aim and objectives. Interview and survey were the used primary data collection strategies. Detailed and critical literature reviews on cloud computing, QoS in Cloud Computing and Service Quality and Cloud Service Quality have bee elaborated. The purpose of this research is to contribute new knowledge of personal cloud computing. There is a need to incorporate QoS characteristics in the evaluation of cloud storage services for personal users. This study will be a contribution to that—the research aided to understand the current trends in cloud services. For example, the newest trend in the IT world is cloud computing. On-demand obtainability of computer systems resources regardless of locations, is the key feature of cloud computing. Microsoft’s Windows Azure platform, Google Drive, Amazon’s web services are part of this trend. Primary data or results also highlight this trend. The quality and reliability of services were regarded to be the most critical attributes of quality of service and those of privacy concerning the cloud services, that could understand from literature and findings. Another aim of the study was evaluating cloud services (CS) based on critical attributes of QoS and user requirements such as privacy and security. QoS manages the data traffic for reducing the packet loss or jitter in the network and for accessing the security and privacy many attributes like privacy, data integrity and confidentiality are needed to be considered. An important recommendation provided at the end of the study was that service providers could extend measures by which the evolving needs of customers could be addressed such, as the need for an increased storage option.