Cardiff Metropolitan University
The implementation of a Lean Six Sigma framework to enhance operational performance in an MRO facility.pdf (2.29 MB)
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The implementation of a Lean Six Sigma framework to enhance operational performance in an MRO facility

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journal contribution
posted on 2022-02-18, 15:28 authored by Jemma Hill, Andrew J. Thomas, Rachel Mason-JonesRachel Mason-Jones, Sherien El-Kateb
Lean Six Sigma (LSS) has rapidly established itself as the key business process improvement strategy of choice for many companies. The LSS approach provides significant benefits to companies through its dual focus on reducing waste and increasing value whilst resolving Critical to Quality (CTQ) issues that affect consistency and repeatability in a product and process. The implementation of LSS is finding wider application in many different environments. Through a case study approach, this paper describes the novel implementation of an integrated LSS framework and outlines how it was used to identify the factors that affect supply chain performance in an aerospace Maintenance Repair and Overhaul (MRO) facility. The study outlines the application and measures the effectiveness of the integrated LSS framework through its ability to achieve new and enhanced performance through simultaneously reducing late material calls and reducing and stabilizing Order To Receipt (OTR) times.


Published in

Production & Manufacturing Research


Taylor & Francis


  • VoR (Version of Record)


Hill, J., Thomas, A.J., Mason-Jones, R.K., El Kateb, S. (2018) 'The Implementation of a Lean Six Sigma Framework to Enhance Operational Performance in an MRO Facility" Production and Manufacturing Research', 6(1), pp.26-48.

Electronic ISSN


Cardiff Met Affiliation

  • Cardiff School of Management

Cardiff Met Authors

Rachel Mason-Jones

Cardiff Met Research Centre/Group

  • Welsh Centre for Business and Management Research

Copyright Holder

  • © The Authors


  • en