Cardiff Metropolitan University
K B Minor, Rethinking digital foci,final.pdf (514 kB)

Rethinking digital foci-what are the real digital needs of Welsh tourism organisations?

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journal contribution
posted on 2022-02-14, 15:44 authored by Katarzyna MinorKatarzyna Minor, Sheena Carlisle, Louise Dixey
The use of digital technologies is becoming more evident within the tourism industry, however it is characterised by different levels of usage between rural, small and medium organisations versus large, urban ones. This paper reports on findings of quantitative and qualitative research focussing on the mapping of the current digital proficiencies and future digital skills of tourism related organisations in Wales. The results show that whilst the highest projected digital skills gaps in 2030 relate to emerging technologies such as AI, AR and VR, more pressing digital needs relate to the use of social media and online marketing. The study identifies lack of need, time and/or budget as main reasons for lack of digital engagement and training.


Published in

e-Review of Tourism Research


Texas A&M University


  • AM (Accepted Manuscript)


Minor, K., Carlisle, S. and Dixey, L. (2019) “Rethinking Digital Foci - What are the Real Digital Needs of Welsh Tourism Organisations?”, e-Review of Tourism Research, 17(2). Available at:

Electronic ISSN


Cardiff Met Affiliation

  • Cardiff School of Management

Cardiff Met Authors

Katarzyna Minor Sheena Carlisle Louise Dixey

Cardiff Met Research Centre/Group

  • WCTR (Welsh Centre for Tourism Research)

Copyright Holder

  • © The Publisher


  • en

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