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Knowledge management, sharing, and transfer in cross-national teams and the remote management of team members: The onsite-offshore phenomenon of service EMNEs

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posted on 14.03.2022, 12:16 authored by Parth Patel, Hussain G. Rammal, João J Ferreira, Verma PrikshatVerma Prikshat
Purpose This study examines how emerging market multinational enterprises operating in the service sector manage knowledge and team members in their overseas subsidiaries and what role expatriates play in their operations. Design/methodology/approach The authors use a multiple case study design and interview 20 senior managers representing 16 Indian IT firm's subsidiaries in Australia. The onsite-offshore concept and the SECI model are used to explain the knowledge management process. Findings The findings show that Indian IT firms mostly transfer knowledge from their headquarters in the parent country to their subsidiaries in the host country using the onsite-offshore model where work is divided and coordinated between team members situated between the two locations. Furthermore, the host country subsidiaries have limited independence in decision-making due to a forward, one-way diffusion of knowledge, thus limiting a two-way interaction between the HQ and the subsidiary for opportunities to create and exchange new knowledge. Originality/value The study is one of the few to investigate the onsite-offshore phenomenon in service-based emerging market multinational enterprises.

History

Published in

Journal of Global Mobility

Publisher

Emerald

Version

AM (Accepted Manuscript)

Citation

Patel, P., Rammal, H.G., Ferreira, J.J. and Prikshat, V., (2021) 'Knowledge management, sharing and transfer in cross-national teams and the remote management of team members: the onsite-offshore phenomenon of service EMNEs', Journal of Global Mobility. doi:: 10.1108/JGM-03-2021-0020

Print ISSN

2049-8799

Cardiff Met Affiliation

  • Cardiff School of Management

Cardiff Met Authors

Prikshat Verma

Cardiff Met Research Centre/Group

  • Welsh Centre for Business and Management Research

Copyright Holder

© The Publisher

Language

en

REF Exception

Technical Exception

REF Exception Statement

  • There was a delay in securing the final peer-reviewed text (Deposit)