Introduction: Ambidextrous open innovation in the 4th Industrial Revolution

With the popularity of artificial intelligence, big data and Internet of Things, business nowadays is featured with technology advancement, open innovation and collaboration. This happens particularly in the manufacturing sectors, known as the Industrial 4.0 or the 4th Industrial Revolution. Alongside this trend, there is also a movement towards servitisation and service innovation. In the financial service sector, FinTech firms, traditional large firms, intermediaries, users and regulators are actively engaged together to develop a smart system of banking, investing and insurance service. Nevertheless, the sector is facing challenges in relation to security, trust and external disruptions. To solve this, first, this article builds an ambidextrous open innovation model with multi-dimensions, which are motivated by the arriving of the 4th Industrial Revolution. Second, this article applies the ambidextrous open innovation model with multi-dimensions to the financial sectors to validate the model basically. Third, this model is applied to several research studies to obtain additional validation of it.