Cardiff Metropolitan University
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Development of a Questionnaire to Measure Public Perceptions of the Role of Community Pharmacy in Public Health (PubPharmQ)

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posted on 2023-09-12, 14:17 authored by Delyth JamesDelyth James, Rose Rapado, Sarah Brown, Joanne Kember, Karen L. Hodson, Amie-Louise Prior

Background: Community pharmacies are well placed to provide public-health interventions within primary care settings. This study aimed to establish the general public’s perceptions of community pharmacy-based public-health services in the UK by designing a structured questionnaire to assess the barriers and facilitators to optimizing this role. Methods: A standardized questionnaire was developed informed by the literature, additional semi-structured interviews, and synthesis of key findings with the authors’ previous research based on data generated from eight focus groups. The original 42-item questionnaire was distributed online from May to June 2021 via social media platforms to capture the views of non-regular pharmacy users. Following exploratory factor analysis, and Cronbach’s alpha analysis, total Likert scale response scores were calculated. Results: Of the 306 responders, 76.8% were female with a mean age of 34.5 years (SD = 15.09). The most prevalent pharmacy use reported was 1–2 times a year (28.1%). Exploratory factor analysis revealed four scales: Expertise, Role in Public Health, Privacy, and Relationship (18 items) with acceptable internal consistency and good face and content validity. Awareness of well-established pharmacy services was high; however, responders demonstrated poor awareness of public-health-related services and low recognition of pharmacy expertise for this role. A lack of an established relationship with community pharmacies and privacy concerns were also perceived barriers. Conclusions: Based on these findings, considerable effort is needed to increase public awareness and address these concerns if strategic plans to utilize community pharmacy in the delivery of public-health policy are to be successful. The PubPharmQ provides a novel, structured questionnaire to measure the public’s perceptions of community pharmacy’s role in public health





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James, D.H., Rapado, R., Brown, S.L., Kember, J., Hodson, K.L., Prior, A.-L. (2023) 'Development of a Questionnaire to Measure Public Perceptions of the Role of Community Pharmacy in Public Health (PubPharmQ)', Pharmacy 11, no. 5: 141.

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Cardiff Met Affiliation

  • Cardiff School of Sport and Health Sciences

Cardiff Met Authors

Delyth James Sarah Brown Amie-Louise Prior

Cardiff Met Research Centre/Group

  • Applied Psychology and Behaviour Change

Copyright Holder

  • © The Authors


  • en

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