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Contexts of organizational learning in developing countries: the role of training programmes in Egyptian public banks

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journal contribution
posted on 2022-10-07, 12:58 authored by Mohamed Mousa, Hiba MassoudHiba Massoud, Rami M. Ayoubi



Little research into organizational learning in the public sector in developing countries' is known. In this paper, the authors investigated the context of organizational learning in the public banks in Egypt.


An ethnographic field research was employed by spending a month inside each of two public banks in Egypt. The ethnographic experience was operationalised by using direct observations of learning processes, procedures and practices, semi-structured interviews with learning specialists and focus group discussions with bankers. The authors used thematic analysis to determine the main themes in the previous data collection methods of ethnographic approach.


The findings confirmed a lack of clear focus for the organizational learning practices employed by the banks, which highlights issues of seriousness in undertaking and/or tackling organizational learning, and increased doubts in relation to the added value of the different forms of formal trainings bankers participate in. To enhance the culture and maintain effective functioning of formal organizational learning, the authors suggest considering the following three categories of barriers: purpose-related barriers, implementation and evaluation barriers.


Despite the generalisability caveats associated with the organizations studied, the authors believe that this paper contributes to the existing theory of organizational learning as it provides insights and understanding on the purpose, frame, conduct and results of organizational learning in the public sector. More specifically, the study is unique and is different from previous relevant studies as it relies on ethnographical approach in exploring how organizational leaning practices are perceived in public banks in developing countries.


Published in

Personnel Review




  • AM (Accepted Manuscript)


Mousa, M., Massoud, H. and Ayoubi, R. (2021) 'Contexts of organizational learning in developing countries: the role of training programmes in Egyptian public banks', Personnel Review.

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Cardiff Met Affiliation

  • Cardiff School of Management

Cardiff Met Authors

Hiba Massoud

Cardiff Met Research Centre/Group

  • Welsh Centre for Business and Management Research

Copyright Holder

  • © The Publisher


  • en