Cardiff Metropolitan University
A systematic review for service humanoid robotics model in hospitality.pdf (2.33 MB)

A systematic review for service humanoid robotics model in hospitality

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journal contribution
posted on 2022-02-18, 15:54 authored by Jiaji Yang, Esyin Chew
Nowadays, the Fourth Industrial Revolution has brought artificial intelligence to the forefront, and more and more intelligent robots begin to be used in the hospitality industry. In this study, the application of service humanoid robots in the hospitality industry is investigated based on Cardiff Metropolitan University EUREKA Robotics Lab’s robot as reported by Lab (in Eureka robotics lab, 2017, The research ontology of this study is post-positivism. The research philosophy of this research is phenomenology. Phenomenological studies have indicated that this phenomenon can only be truly understood and experienced through subjective immersive research directly involving researchers, and the interaction among researchers is an integral part of the research. In this study, the data are collated through case researches and experimental interviews. Finally, Some proposals for transforming the traditional hospitality industry into the direction of intelligence is summarized. In future research, a technical model combining artificial intelligence will be further developed.


Published in

International Journal of Social Robotics




  • VoR (Version of Record)


Yang, J. and Chew, E. (2020) 'A Systematic Review for Service Humanoid Robotics Model in Hospitality', International Journal of Social Robotics, pp.1-14.

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Cardiff Met Affiliation

  • Cardiff School of Technologies

Cardiff Met Authors

Jiaji Yang Esyin Chew

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  • © The Authors


  • en

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