Cardiff Metropolitan University
(Francis et al 2017) Value in HE (SRHE'17).pdf (492.69 kB)
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Value in Higher Education

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conference contribution
posted on 2022-02-25, 15:52 authored by Mark Francis, Ron Fisher, Andrew J. Thomas, Owen Jones
Research into value has noted its ubiquitous nature and the many attempts to define it (Francis et al., 2014). In other research Ramsay (2005) argues that for many authors the term “value” is used as though its meaning is self-evident, although it mainly remains undefined. The indistinct and elusive nature of value is also discussed by Zeithaml (1988, p. 2) who argues that consumers use the term in ways that are ‘highly personal and idiosyncratic’. Whilst acknowledging that precise terminology has not yet been obtained, it is clear that there is no agreement over the nature of value. There does not appear to be an essence, something that is common to all instances of value. Instead, what is evident is that value means different things to different people. Differences in stakeholders’ conceptions of value have been identified in Higher Education (HE) where Jones et al. (2014) point out that value means different things to university elites, teaching staff, students and prospective employers.


Presented at

Society for Research into Higher Education (SRHE 2017)


Society for Research into Higher Education

Publication Year



  • AM (Accepted Manuscript)


Francis, M., Fisher, R., Thomas, A. and Jones, O. (2017) 'Value in Higher Education', SRHE Research Conference 2017 Celtic Manor 6 - 8 December 2017

Cardiff Met Affiliation

  • Cardiff School of Management

Cardiff Met Authors

Mark Francis Ron Fisher

Cardiff Met Research Centre/Group

  • Welsh Centre for Business and Management Research

Copyright Holder

  • © The Authors


  • en