The Economics of Software Process Maturity and Its Interaction with Perceived Organizational Support: A Holistic Case of the United Arab Emirates.

The paper spans (a) the theoretical and practical aspects of both management decision making and support, (b) the importance of integrating the interfaces between IT process models (Capability Maturity Model Integrated - CMMI® in particular) and organisational support strategies, and (c) the complementarity of hard and soft systems.