Exploring Lean Six Sigma as Dynamic Capability to Enable Performance Optimization in Times of Uncertainty

The unpredictable nature of a current business environment has underlined the organisational performance optimisation as a major issue (Muthuveloo and Teoh, 2020). Successful performance optimisation strategies require the ability to adapt quickly to an uncertain and changing environment (Christopher and Peck, 2004, Tang and Tomlin, 2008). Hence organisations are continually seeking new opportunities for the cost reduction, enhancement of the product and service quality, and increase of employee and organisational satisfaction (Freitas and Costa, 2017). However, key to effective response is to ensure performance is not compromised and therefore the need to focus on optimisation strategies is vital (Singh and Singh, 2015). Hence exploring lean six sigma (LSS) as dynamic capability (DC) is essential (Anand et al., 2009; Gutierrez-Gutierrez et al., 2020; Alsyouf et al., (2020) reinforcing the strategic orientation of LSS beyond its operational application as a performance optimisation practice (Sunder and Ganesh, 2020).