Minor2021_Chapter_EnhancingTheVisitorExperienceI.pdf (436.24 kB)
Enhancing the Visitor Experience in the time of COVID 19: The use of AI Robotics in Pembrokeshire Coastal Pathway
conference contribution
posted on 2022-02-25, 11:55 authored by Katarzyna MinorKatarzyna Minor, Emmet McLoughlinEmmet McLoughlin, Vicky RichardsVicky RichardsAI and Robots represent a major innovation opportunity for the tourism sector, and their potential impact and application offer several new opportunities to enhance and develop the visitor experience. Nevertheless, there has been limited academic research on the use of robots, together with a limited number of destinations embracing this technology. Focusing on the Pembrokeshire Coastal Path, this research paper outlines how a multi methodological approach could be utilised to examine the use of AI and robotics in helping to enhance the visitor experience during the ongoing COVID-19 pandemic. The researchers anticipate that outcomes from such a study could not only provide theoretical contributions in the area of addressing concerns about accessibility in tourism and leisure settings, but also serve to inform both academia and the wider tourism industry to the benefits such technology can have towards enhancing the visitor experience within social distancing parameters
History
Presented at
ENTER 2021 eTourism Conference, January 19–22Published in
Information and Communication Technologies in Tourism 2021Publisher
SpringerVersion
- VoR (Version of Record)
Citation
Minor K., McLoughlin E., Richards V. (2021) Enhancing the Visitor Experience in the Time of COVID 19: The Use of AI Robotics in Pembrokeshire Coastal Pathway. In: Wörndl W., Koo C., Stienmetz J.L. (eds) Information and Communication Technologies in Tourism 2021. Springer, Cham. https://doi.org/10.1007/978-3-030-65785-7_55, pp 570-577ISBN
978-3-030-65785-7Cardiff Met Affiliation
- Cardiff School of Management
Cardiff Met Authors
Katarzyna Minor Emmet McLoughlin Vicky RichardsCardiff Met Research Centre/Group
- WCTR (Welsh Centre for Tourism Research)
Copyright Holder
- © The Authors
Language
- en