Cardiff Metropolitan University
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An Empirical Investigation of the Factors Affecting Customers Towards E-banking Adoption in the Nigerian Banking Sector

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conference contribution
posted on 2023-05-13, 14:32 authored by Sherifat Ajoke Odutolu, Julia FallonJulia Fallon

The UN announcement for the launch of a Technology Facilitation Mechanism (TFM) to support the implementation of the Sustainable Development Goals (SDGs) and support the development and operationalization of the online platform (2020 Connect). This reflect the UN is committed to levelling up access via technology across the globe and this work is an example of how change is happening. 

The advancement in information technologies is changing the face of offering service in the business environment. Such advances encourage banks to invest in the new technologies (e-banking) to offer up-to-date service that goes beyond traditional service to their customers. Despite huge investments by the Nigeria banks, the level of adoption of e-banking service is still low. This research focuses on the Nigeria Banking Sector (NBS) by investigating the factors that affect electronic banking (e-banking) adoption in Nigeria using 14 constructs of the Technology Acceptance Model (TAM), Diffusion of Innovation Theory (DIT) and Demographic related factors.