Making sense of hopsitality experiencesICCASPresentation2019.pdf (2.39 MB)
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Making sense of hospitality experiences: Enhancing the social inclusion of blind and partially sighted customers in hospitality servicescapes.

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conference contribution
posted on 29.07.2019 by Vicky Richards
Presentation given at ICCAS 2019 by Dr Vicky Richards, Cardiff Metropolitan University (Welsh Centre for Tourism Research - WCTR).

Making sense of hospitality experiences: Enhancing the social inclusion of blind and partially sighted customers in hospitality servicescapes

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